Delayed Reminders Over Weekend

Over the weekend we experienced an issue with our servers whose sole purpose is to send out automated emails and SMS messages to users. These include reminders for group leaders to submit attendance or to volunteers who are scheduled on a service. Whilst the issue was unresolved, no reminders were sent out.

After we fixed the issue this morning, all queued reminders were then sent. This resulted in them sent much later than intended and potentially at an hour of the day or night that would not be preferred.

We apologise for the issue and we hope it did not put your volunteers out too much.

So that this does not happen again, we will be implementing additional checks to detect this type of issue much sooner to reduce any impact on customers.

Thank you for your understanding.

Ben Sinclair

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