Product Updates

Upcoming AU Database Maintenence

UPDATE: Migration is now complete and was a huge success! Thanks for your patience!

We will be performing database maintenance on our AU database to improve performance, stability, and security for our customers.

We have blocked a window to perform the maintenance and tests. During the times listed below, our customers on our AU server will not have access to their account. We expect the migration to take the full duration specified below, so be sure to follow our Twitter for progress updates.

Any questions or concerns please reach out to our support team.

Have a great week!

Ben

AU Database

Date: Tuesday, 22nd May 2018
Time: 5:30 AM till 7:00 AM (Australia/Sydney time)
Duration:
 1 hour and 30 minutes
Affected Customers: Customers on our AU server (elvanto.com.au)

Updates to our Terms of Service and Privacy Policy + We are GDPR compliant!

Thanks for using Elvanto to help manage your church! We’re constantly striving to provide a seamless, integrated experience for your team, consistent with our values of fairness, transparency and accountability.

As part of that, we’ve been making sure that the way we collect and handle information about our church clients and their members is both in line with the requirements of the new EU General Data Protection Regulation, other relevant privacy laws and our own values.

So, we’ve made a few changes:

  • We’ve updated our Terms of Service (which include the terms of the Data Processing Agreement we need for our EU clients); and
  • We’ve re-done both our EU Privacy Policy and our Privacy Policy for customers from other countries to make them more readable and clearer.

The new Terms of Service and Privacy Policies will take effect on May 25, 2018. By using our services on or after that date, you’ll be agreeing to these updates.

General Data Protection Regulation (GDPR)

For our customers who are in the EU, we have updated our GDPR web page to include more information about important updates and other changes we’ve made to make sure we are compliant.

Questions?

If you have any questions about these changes, feel free to reach out to our team at legal@elvanto.com.

DYMO Label Printers – Issues With Slow Printing

Dymo has posted a blog regarding an issue where the Window’s version of their SDK is experiencing a 10-15 second slowdown when printing labels.

If you’re a Window’s user and are experiencing issues with printing speed, check out the temporary fix in the link above.

If you’re not experiencing the issue yet, keep this link handy as you might need it soon.

Preparing for the New Volunteer Scheduling Update

Our team is currently putting the finishing touches in place for our new volunteer scheduling update we’ve been building. Our goal was to simplify and speed up the scheduling of volunteers.

Here’s a quick demo of the new volunteer scheduling update:

Schedule Volunteers

Some cool new features:

  • Users will be able to schedule multiple volunteers at once over multiple departments.
  • Users will see live updates of other users scheduling on the same service.
  • Better filtering and sorting of volunteers.
  • Ability to set a default volunteer status (Confirmed or Unconfirmed) on a department level.
  • Ability to choose the default service times for positions when scheduling on a specific service type.

Configuration Options Now Available

We plan to roll out the new update in the coming weeks. Being able to set default volunteer status and service times will be a huge time saver for some of our customers. This will change the current process of “Choose Volunteer -> Configure Options -> Schedule Volunteer” to a new process that removes the middle step because the “Configure Options” (setting volunteer status, contact options and times) will be configurable within Service Types and Departments.

We figured it would be handy for you to be able to configure these default settings now prior to launching the new update.  Today we have released these new settings so you can jump in and get your account prepare for when we release the new volunteer scheduling update.

Here are some more details on the configuration options.

Default Volunteer Status

In the current version of Elvanto, you can configure the default volunteer status to be confirmed or unconfirmed within settings. This applied to every department.

We have now added a new option when editing a department so that volunteer status can now be individually configured on a per-department basis. When editing a department you can set the status as well as whether you want volunteers to be marked as needing to be contacted.

Default Service Times for Service Type Departments

We have also added in the ability to set default service times for positions within a service type. For instance, you may have volunteers on certain positions who need to be onsite early for the set-up time. Other volunteers on different positions might only need to be there at a rehearsal time. Rather than having to uncheck times when scheduling each volunteer, you can now set defaults.

When on the ‘Departments’ tab of a service type, you will now see a little clock icon next to each department and position…

When you click this, you can choose whether all times are to be clicked…

Or you can customize those times…

You can choose for sub-department and positions to inherit times if a department or sub-department all have the same times…

Stayed tuned…

Jump on in and get your account ready. We’ll be releasing the new volunteer scheduling update soon 🙂 Can’t wait! Let us know what you think of the new design.

Upcoming EU & US Database Maintenance

UPDATE 3/4: US Database maintenance was also a complete success. As per usual, we’ll keep an eye on the servers to make sure all is well 🙂

UPDATE 27/3: EU Database maintenance was a complete success. We’ll keep an eye on the servers in case any sneaky issues pop up 🙂

We will be performing database maintenance on both our EU and US databases to improve performance, stability and security for our customers.

We have blocked a window to perform the maintenance and tests. During the times listed below, our US and EU customers will not have access to their account. We do not expect it to take the full durations specified below, but be sure to follow our Twitter for progress updates.

Any questions or concerns please reach our to our support team.

Have a great week!

Ben

EU Database

Date: Tuesday, 27th March 2018
Time: 5:00 AM till 6:30 AM (UTC time)
Duration:
 1 hour and 30 minutes
Affected Customers: Customers on our EU server (elvanto.eu)

US Database

Date: Tuesday, 3rd April 2018
Time: 10:00 PM till 11:30 PM (PDT time)
Duration:
1 hour and 30 minutes
Affected Customers: Customers on our US server (elvanto.net)